Shipping & Delivery Policy
Last updated: March 2025
100% Digital Platform. All services delivered online. No physical products shipped.
Service Delivery
| Service | Method | When |
|---|
| Individual Therapy | Video/Audio (Zoom/Teams) | Booked time slot |
| Group Therapy | Video call | Weekly schedule |
| Workshops | Live Zoom / Recorded | Scheduled / Instant |
| Mana AI | In-app chat | Instant 24/7 |
| Self-Help Tools | In-app | Instant |
| Certificates/Reports | Email PDF | Within 48 hours |
After Booking
1. Email confirmation with video call link
2. SMS reminder 1 hour before (via MSG91)
3. Link available in Dashboard → Appointments
Requirements
✓ Internet 1+ Mbps · ✓ Camera + microphone · ✓ Chrome/Safari/Firefox · ✓ No physical deliveries